Digital Life Radio Sponsor: The Washington Network Disaster Recovery Plan

Posted on 25. Jun, 2007 by Jordan in Headlines

Protect your business from phone system failure

To your business, a disaster doesn’t have to be a tornado, a hurricane, or a flood. A blackout, brownout, or even simple equipment failure can bring your business to a standstill if not properly protected. Worse, it can cause lasting harm to your brand and to customer loyalty. That’s why every business should build a disaster recovery plan – everything from backing up your data to co-locating your servers. If disaster
strikes, you can be sure you’ve planned for every contingency to protect your staff and customers. But what about your phone system?

Office phone systems (or PBXs) are a vital part of most businesses, but are frequently overlooked when planning for a disaster. An interruption in phone service means potential customers, existing customers, and affiliates can’t reach you and may question your reliability. A PBX that goes down for even a short period of time can cost you thousands of dollars in missed opportunities and damaged reputation.

That’s why The Washington Network offers automated PBX failover to a fully-hosted virtual phone system.

How does it work?

When your PBX goes down during a disaster, your carrier gets a response of either “Ring No Answer” or “All Trunks Busy” when it tries to send you calls. Both errors mean that customers and associates can’t reach you — and that you’re losing money with every passing second. With PBX Disaster Recovery your carrier will automatically failover in these situations to a fully-hosted virtual PBX. This equipment-free phone service mimics the recordings and extensions of your normal PBX. Your customers won’t know that your PBX is down. Forwarded calls are sent to emergency numbers (e.g. cell phones) and voicemail messages are automatically delivered to you and your employees by email. As a hosted solution, this service is impervious to disasters in your local area and will continue to route calls and take messages until your PBX comes back online.

Don’t wait for the next power failure to bring your business to a halt, call The Washington Network now at 800 448 7699